The State of the Aged Care Industry and What We’re Doing to Help

Posted on: 30/04/2020

It’s well known that the Aged Care sector in Australia is straining to meet the increasing needs of our ageing population. A generation which has given so much to our country and who deserves the best care possible.

The Royal Commission into Aged Care Quality and Safety aimed to shine a light on what’s going on; the system itself as well as the concerns from residents, families and those receiving care. While the overwhelming majority of people working in aged care are doing the right thing, findings of serious risk against service providers rose by 177 per cent over the past year[1].

In response to this, the new Aged Care Quality Standards (Standards) were introduced (first upgrade in 20 years and taking effect on July 1st, 2019) to ensure the quality and safety of aged care services going forward.

This has led to the aged care industry embarking on a significant change journey to enable it to meet these new quality standards and transform its industry brand to one of sustainability and high consumer care. This requires care leaders to foster a culture that embraces and truly ‘lives’ these new Standards.

The leadership capability required to lead a workforce to deliver these new standards is defined within the new Australian Aged Care Leadership Capability Framework 2014 (Framework) developed in conjunction with Australian Government.

The Framework describes the diverse knowledge, skills and abilities that underpin such leadership and that are commonly required by all leaders across Aged Care.

The Challenge

The challenge for organisations is understanding with measurable and empirical data, where their current capability is against the expected (or desired), and finally, what is required to close any gaps.

Our Solution

That’s why the CILCA 360 leadership assessment tool was created; to help aged care providers with this process. Its specifically designed for leaders in the care industry; correlated to the Australian Aged Care Leadership Capability Framework. It enables organisations to identify their biggest risks and opportunities for leaders at all levels, in the key areas defined within the Framework (Leading Self, Others, Purpose, Business, and Change) as well as the eight Care Standards. You can read more about them here.

The CILCA 360 process for each individual involves the assessment itself (a 360 survey), an insights report, a personalised debrief, as well as development planning and ongoing workbook-based learning. Organisations also have the option to receive aggregate (grouped/summarised) reporting for different levels of leadership and benchmarking.

CILCA 360 uses data to drive insights. Insights which provide clarity and enable organisations to focus their efforts on the development areas requiring the most attention and then track leadership competency improvements.

Organisations can also demonstrate an independent assessment of their leaders capabilities and benchmark themselves against the industry.

How do we know it works?

CILCA 360 recently delivered significant positive outcomes for a newly developed leadership team of 8 high level leaders in the Care Industry, each with different and wide-ranging views on leadership. The data found that the key areas requiring improvement for the group, those being Wellbeing; Sharing Responsibility; Time Management; and Managing Poor Performance.

Using the CILCA 360 transformational approach, participants were able to quickly make connections between the results, identify what was getting in the way, and the levers for change.

Following the CILCA 360 debrief process, the team walked away with:

  • Clarity on the key priorities for their team development,
  • Alignment and shared understanding on leadership,
  • Personal accountability for their development gaps,
  • Commitment to achieving high performance captured within their team charter,
  • Clarity on their tailored leadership program aimed at addressing the identified gaps, and
  • Commitment to retest their capability in 12 months to track progress.

CILCA 360 uses data to drive insights and action.

To gain clarity on how your care leaders measure up or to learn more, visit the CILCA 360 website or reach out:

[1] Media Release The Hon Ken Wyatt AM, MP, 11 February 2019 Minister for Senior Australians and Aged Care Minister for Indigenous Health


To gain clarity on how your care leaders measure up or to learn more, visit the CILCA 360 website or reach out: