CILCA 360 - Leadership Assessment Tool for the Care Industry

Get your subsidised leadership development using CILCA 360

Want to recognise, support and develop your care and disability front line leaders? Find out more, and how to access subsidised leadership development here.

Made Possible by the Human Services Skills Organisation

About CILCA 360

The CILCA 360 or the Care Industry Leadership Capability Assessment was created by Data Drives Insight to help individuals understand and strengthen their abilities as leaders.

Using future-focused insights, CILCA 360 shines a spotlight on the  most significant gaps for the individual and organisational leadership capability by understanding the current and desired performance.

CILCA 360 is completely available online and is the only care industry-specific leadership 360 assessment that identifies strenghts and gaps at all levels of leadership.

What does CILCA 360 measure?

The CILCA 360 combines data from both self-assessments and feedback gathered from peers to identify strengths and opportunities for development.

Assessing Leadership Capability across 5 different leadership domains:

  • Leading Self – Relationship with, understanding of, and care for self.
  • Leading Others – Ability to relate to, communicate with, and work effectively with others.
  • Leading Business – Management of business resources to achieve organisational goals.
  • Leading Purpose – Ability to articulate and promote the organisation’s sprit, purpose and strategic direction.
  • Leading Change – Capacity to foster a working environment that encourages creative and holistic approaches.

Assessing Industry Care Standards:

In addition to the 5 leadership domains, the CILCA 360 also incorporates aspects from both the Aged Care Quality Standards or the National Disability Practice Standards depending on your industry. By incorporating these standards into the CILCA 360 it allows for more understanding into the leader's ability to adhere to and offer high standards of care related to both positive client and organisational outcomes.

Assessing Leadership Impact & Psychological Safety:

CILCA 360 also provides feedback on the Leader's impact on others and their ability to foster a psychologically safe environment. This combined with their capabilities strengths and areas for improvement paint the full picture of leadership feedback and provides an opportunity for growth and development.

Separator Bar
CILCA sample report pic

Who is CILCA 360 targeted towards?

Use of the CILCA 360 is tailored towards leaders and managers (or those future leaders aspiring to leadership positions) across the care and disability sector. Below are the broad leadership levels eligible leaders would fall under and the relevant tool:

CILCA 360 Executive - Level 1 Leaders: strategic & cultural responsibility for an entire organisation or division - CEOs, directors, senior managers and department heads.

CILCA 360 - Level 2 Leaders: responsible for overseeing multiple teams, or an entire service, function, site Facility Manager, Care Manager, Human Resources Manager.

CILCA 360 - Level 3 Leaders: or 'front line leaders' responsible for the activities of a team - Care Coordinators, Registered Nurses or Team Leaders.

There is also CILCA 360 Corporate which is bet suited for leaders in non-customer facing roles such as IT Manager, Finance Manager.

How does CILCA 360 Work?

Leaders complete a self reflection survey that measures their self awareness, leadership skills and leadership qualities. The leaders also nominate peers and colleagues from various categories (Direct Manager, Peers, Direct Reports and Others) to provide further feedback on their leadership performance. The results are combined into a comprehensive report highlighting the leaders strengths and areas for improvement.

As the results compare the self view with that of others, it also helps identify potential blind spots in the participants’ capability as well as confirmed strengths.

Following the survey administration and reporting period, a CILCA 360 accredited practitioner will debrief the results to each leader in a confidential and supportive coaching session.

The accredited practitioner will also work with leaders to further discuss and uncover their motivation for selecting each of their self assessment responses. By bringing awareness to one’s underlying beliefs will gives leaders the opportunity to improve their leadership behaviours.

CILCA 360 is administered completely online, it takes around 10 minutes to complete. Reports are provided in either hard or electronic copy making it easy to distribute and administer. Each participant also receives a comprehensive Self Development Guide to aid in their ongoing development.

CILCA 360 Executive provides additional questions that are more suited to that level of Leadership while CILCA 360 Corporate includes a small variance for those who are not in direct customer facing roles.

Benefits for your organisation

The CILCA 360 uses data to drive insights that will help your leaders thrive. CILCA 360 will provide your organisation with;

  • Independent assessment of leadership capability
  • Ability to meet care quality standards around human resources and governance
  • Access to industry benchmarking database
  • A targeted approach and increased ROI in leadership development, through the use of aggregated data
  • Ability to offer support for personal and professional development for participants including training pathways

Separator Bar

What next? Kickstart career & training pathways

In addition to gaining insights into leadership, completion of the CILCA 360 underpins evidence requirements in four units of competence* from the BSB40520 Certificate IV in Leadership and Management qualification.
By accessing recognition pathways with our partnership Registered Training Organisation, Training Unlimited Pty Ltd RTO ID 20891, completing the CILCA 360 journey and successfully meeting the evidence requirements, leaders can take their CILCA from personal development to career development; gaining national recognition for what they already know and do.

*BSBCMM412 Lead difficult conversations
BSBPEF502 Develop and use emotional intelligence
BSBPEF401 Manage personal health and wellbeing
SIRXCEG004 Create a customer-centric culture

Supplementary tools to give you the full picture

We recommend the use of CILCA 360 in combination with CISCA. Together they provide an integrated approach to supporting the growth of the individual leaders as well as the entire care team.

CISCA is the engagement, culture and capability assessment specifically designed for teams in the care industry. The purpose of CISCA is to capture the current snapshot of the entire team’s care capability and performance, and by comparing the views of different feedback providers allows us to understand any blind spots that might be present.

Combine CILCA 360 with CISCA to achieve the full picture of leadership impact and staff capability, engagement & culture across your organisation.


Our Industry Partners

Separator Bar

CILCA 360 Testimonials

I had just pulled together a new team. By using CILCA 360 we were able to go through a shared journey about the strengths and opportunities of both the team and as individuals.

CILCA 360 allowed a much richer development discussion than is normally the case with traditional 360 type tools. They also provided an invaluable reference guide to target individual development needs.

The process was enlightening and educational on both a professional and personal level. Thank you.

Jamin Hirte
Head of Customer Operations, Chorus

CILCA 360 provided a unique opportunity to have a 360 review of our leadership capability and which also reflected the new Care Standards.

The value of the tool for the Executive Leadership Team and their profiles at RAAFA has enabled each individual to identify areas seen to be strengths and areas for improvement.

John Murray

The way we lead our people and behave at work is the single most important future success factor for both culture and business outcomes.

In our strategy it was a key priority area – to develop our divisions leaders and to
have a very clear vision of our leadership development framework and crystal clear plans around our leadership investment strategy.

I have been looking closely at an organisation that supports individuals specifically in our industry and at our levels to help us each develop individual targeted development plans that are based on organisational strategy
and our own leadership capability.

The reason I like CILCA though is that their questions are based on the national Aged Care Leadership Framework and the new quality standards. The outcome is a very clear graphic display of where your strengths as a leader are
and where there are areas you might want to focus on.

That report is confidential, there is a debrief meeting with an accredited professional to review your results confidentially with you.  From this, you develop you own plan which is the bit you share with your manager and that is what we work
on together. 

They have great resources which a self-directed to support executing the plan.

Divisional Manager
Residential Service & Operations, Baptcare

Separator Bar

Resource Downloads

If you'd like more information, you can use the downloads below.

Find Out How You Can Integrate CILCA 360 Into Your Organisation

  • This field is for validation purposes and should be left unchanged.