We at DataDrivesInsight.com Pty Ltd (DDI) are committed to honouring and complying with the provisions of the Privacy Act 1988 (Privacy Act) and the Office of the Australian Information Commissioner’s (OAIC) APP guidelines.
This statement relates to the data (including all personal information) we collect from our clients, their employees and business partners in relation to work undertaken by the people at DDI and how we use and protect that data.
Personal information means any information about an individual from which that person can be identified. DDI collects personal information including identification data (e.g., your name and email address) and survey and exercise data (e.g., responses we collect from survey participants) and retains personal data, as necessary, for the duration of the relevant business relationship. DDI may collect these types of personal information directly from you, or indirectly from third parties. We may also retain personal information for longer than the duration of a project or the initial business relationship should we need to retain it to respond to follow-up questions from clients, provide clients with analyses on changes between the initial data and subsequent retest data, protect ourselves against legal claims, use it for analysis or historical record-keeping, or comply with our information management policies and schedules. Agents and contractors of DDI who have access to personal information are required to protect this information in a manner that is consistent with this Statement by, for example, not using the information for purposes other than carrying out the services they are performing for DDI. Other than with these agents and contractors, we will not share information with third parties (e.g. marketers, magazine publishers, retailers, participatory databases, and non-profit organisations) that might want to market products or services to you. Finally, DDI will not use or transfer your personal information in ways unrelated to those described in this Statement without providing you with an opportunity to opt out of any such unrelated or unauthorised use.
We collect data while providing our services, including from participants as part of the core scientific or related analysis process, to provide feedback to you, your colleague, your team, or your organisation to support change and development initiatives. This information and feedback will focus on such topics as the culture and climate of your organisation; the styles and effectiveness of your group; your personal styles, skills, and performance; and/or the behaviours, impact, and effectiveness of a colleague.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security and prevent its loss, and correctly use the information we collect online. All survey or exercise data is stored in enterprise class databases and storage facilities predominantly relying on the native security of Microsoft Azure Cloud Services (you can access their privacy policy here: Privacy data management | Microsoft Azure). DDI utilises additional cloud services such as survey tools and learning management systems, each assessed for their appropriate ability to respect the security requirements of DDI. In addition, all stored data is protected by Multi Factor Authentication (MFA) for operations and analyst personnel and automated services, also utilising data encryption for transmitted data. End users may access their specific data under their preferred credential strength (as applicable).
While DDI aims to run its core data platform and store data in the primary country of the connected customer, personal information may be processed in Australia and elsewhere throughout the world through us and our service providers (including third party suppliers and cloud providers). It means that this information may be transferred to, and maintained on, computers located outside of your jurisdiction where the data protection laws may differ than those from your jurisdiction. All third-party service providers used by DDI are assessed for their privacy and security practices and are bound by legally enforceable privacy obligations.
You have the right to access, update, or request deletion of your personal information in accordance with the Australian Privacy Principles (principles 12 and 13). Requests can be made by contacting DDI directly at info@datadrivesinsight.com.au
If you become aware of or have concerns regarding compliance with this policy, you are encouraged to raise this with DDI directly via info@datadrivesinsight.com.au. We are committed resolve such concerns as a matter of priority to the satisfaction of all parties. If you are not satisfied that we can resolve your complaint, you can raise your concern with the Office of the Australian Information Commissioner:
Online: www.oaic.gov.au/privacy
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218 Sydney NSW 2001