Care Leads

Develop Exceptional Leadership in the Care and Disability Sector

Assess leadership capability, reveal growth areas, and drive targeted development with our comprehensive 360° assessment — all aligned to care standards and industry benchmarks.
Care Leads Leader Assist

Align leadership with care excellence

Ensure your leaders possess the capabilities needed to meet Aged Care Quality or Disability Practice Standards to deliver outstanding resident care.

Low touch, high impact

Our interactive diagnostic is completed online, takes 10 minutes, and is completely confidential and anonymous.

Inform targeted development strategies

Move beyond generic, one-size-fits-all training. Use our assessment data to personalise development plans and fast-track leadership growth.

Mapped to Care Standards

Assess leadership against industry benchmarks

Our 360° assessment is specifically designed with competencies mapped to the Aged Care Quality or Disability Practice Standards, and benchmarked against more than 1,200 care leaders across Australia, providing relevant and actionable insights for your sector.

  • Helps leaders contextualise their results against peers in similar roles
  • Clarifies what “good” and “great” leadership looks like in aged care or disability contexts
  • Supports culture-shaping strategies grounded in evidence, not assumptions
Multi-Level Assessment

Assess and uplift leader capability from frontline to executive

Gain insights into leadership strengths and gaps across all levels of your organisation, enabling tailored development for supervisors, managers, and senior leaders.

  • Deepen self-awareness – Understand how leadership style influences team dynamics, wellbeing, and care outcomes.
  • Strengthen decision-making – Gain insight into how strategic thinking and leadership behaviours impact performance and priorities.
  • Build trust and connection – Improve emotional intelligence, communication, and relationships to foster a safer, more supportive culture
Science-backed

Go beyond behaviour, leverage neuroscience for deeper insight

Developed by organisational psychologists with decades of care sector experience and in collaboration with leading universities, our tools go beyond surface-level behaviours. Using neuroscience and empirical data, we deliver deeper, evidence-based insight into how leaders think, learn, and interact, giving you measurable, actionable pathways to stronger teams and better care outcomes.

Key features

Care-Focused 360° Feedback

A holistic view of your current leadership impact

Care Leads delivers clear, practical insights across five essential leadership domains—Leading Self, Others, Business, Purpose, and Change. Aligned with care industry standards, it highlights how leaders contribute to safe, positive environments, offering a well-rounded view of their impact.

  • Full survey administration and support
  • Confidential individual report combining self and multi-rater feedback, capturing perceptions of leadership qualities, behaviours, and impact, including psychological safety
  • Confidential and supportive debrief session with an Accredited Practitioner (partner coach)
Sample Care Leads Report
“The reason I like Care Leads though is that their questions are based on the national Aged Care Leadership Framework and the new quality standards. The outcome is a very clear graphic display of where your strengths as a leader are and where there are areas you might want to focus on. That report is confidential, there is a debrief meeting with an accredited professional to review your results confidentially with you. From this, you develop your own plan which is the bit you share with your manager and that is what we work on together. They have great resources which are self-directed to support executing the plan.”
— Divisional Manager, Residential Service & Operations, Baptcare
“By using Care Leads we were able to go through a shared journey about the strengths and opportunities of both the team and as individuals. Care Leads allowed a much richer development discussion than is normally the case with traditional 360 tools.”
— Head of Customer Operations

How it works

1

Assess Leadership

Participants complete a quick, confidential 360˚ assessment designed to measure leadership capability within the care industry.
2

Identify Gaps

Participants are rated across five key leadership domains and against industry standards, providing a holistic view of their leadership — highlighting strengths and pinpointing areas for improvement.
3

Target Development

An Accredited Practitioner helps you review aggregate results to highlight leadership and cohort strengths, reveal gaps, and shape development priorities and coaching strategies — all aligned to care standards.

Power up with our other tools

For the greatest impact, we recommend combining Care Leads with Care Teams, Team Excel, and Leader Excel to create a fully integrated approach to leadership, team, and organisational development.
Care Teams Culture Assist Tools
Icon Care Teams
Care Teams
Benchmark staff capability, engagement, and care quality
Leader Excel Leader Assist Tools
Icon Leader Excel
Leader Excel
Develop a leader’s impact on team performance, safety, and inclusion
Team Excel Program - Culture Tools
Icon Team Excel
Team Excel
Diagnose team performance and improve psychological safety

You asked, we answered

Insights pinpoint specific skill gaps, allowing for targeted training, coaching, and development planning to improve leadership effectiveness and meet standards.

The domains cover key areas essential for effective leadership in the aged care and disability context, aligned with industry best practices and standards.

Typically, the leader’s manager, a selection of peers, and their direct reports provide confidential feedback.

The assessment competencies are directly mapped to the Care and Disability sector and specifically Aged Care Quality and Disability Practice Standards, ensuring relevance and applicability.

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