Care Teams

Benchmark and Elevate Team Performance in Aged Care

Measure team capability, engagement, and care quality using feedback from those who know best – your staff and consumers. Identify high-performing teams and target support where it’s needed most.
Care Teams Culture Assist

Data-driven insights for better care teams

Gain a clear, objective understanding of team performance across your aged care or disability services, enabling focused improvements and resource allocation.

Low touch, high impact

Our interactive diagnostic is completed online or on paper, takes 15 minutes, and is completely confidential and anonymous.

Target support and investment effectively

Allocate resources wisely. Use performance data to identify high- and low-performing teams, allowing you to direct training, support, and investment where it will have the greatest impact.

Build High Performance Teams

Focus resources for maximum impact

Go beyond anecdotes. Use structured feedback from both staff and consumers to assess team capability, levels of engagement, and the actual quality of care being delivered. Clearly identify which teams are excelling and which need targeted support, so you can direct development, coaching, and resources where they’ll make the biggest difference.

  • Drive consistency in care – Bring visibility to performance gaps that disrupt care consistency and team cohesion.
  • Target development where it’s needed most – Identify underperforming teams early and focus interventions for the greatest impact.
Capability & Culture Benchmarking

Compare teams and identify best practices

Analyse data across different teams, sites, or services to establish internal benchmarks, identify top performers, and uncover best practices. Understand variations in capability, engagement, and culture so you can replicate success and raise the standard of care organisation-wide.

  • Spot what’s working – Identify standout teams and uncover the cultural or behavioural factors driving success.
  • Set meaningful internal benchmarks – Compare results across teams to define clear standards for capability and engagement.
  • Replicate success – Translate team-level insights into scalable strategies that lift performance organisation-wide.
Science-backed

Go beyond behaviour, leverage neuroscience for deeper insight

Developed by organisational psychologists with decades of care sector experience and in collaboration with leading universities, our tools go beyond surface-level behaviours. Using neuroscience and empirical data, we deliver deeper, evidence-based insight into how teams function, communicate, and perform, giving you measurable, actionable pathways to stronger teams and better care outcomes.

Key features

Care-Focused Feedback

Capture feedback from the frontline and recipients

Measure what matters most. Gather valuable insights directly from your staff members and the consumers receiving care, providing a holistic view of team performance and the quality of care being delivered.

  • Easy-to-interpret report per team, capturing confidential insights from both team members and care recipients
  • Combines qualitative and quantitative data for a deeper understanding of team dynamics
  • Highlights team impact on quality of care and consumer experience
  • Provides key insights into opportunities for improvement
Sample Care Teams Report
“Care Teams (formerly CILCA 360) provided a unique opportunity to have a 360 review of our leadership capability and which also reflected the new Care Standards. The value of the tool for the Executive Leadership Team and their profiles at RAAFA has enabled each individual to identify areas seen to be strengths and areas for improvement”
John Murray
— exCEO, RAAFA

How it works

1

Team Assessment

Participants complete a quick, confidential assessment designed to measure team performance, engagement, and care quality from both staff members and consumers via tailored surveys.
2

Analyse & Benchmark

Teams are rated across five key care domains, providing a holistic view of your team's performance, highlighting strengths and pinpointing areas for improvement.
3

Target Interventions

An Accredited Practitioner guides you through the results to measure performance, compare teams and services, and identify statistically significant high- and low-performing teams — all aligned with care standards. Use these insights to inform resource allocation, training priorities, targeted interventions, and ongoing support.

Power up with our other tools

For the greatest impact, we recommend combining Care Teams with Care Leads, Team Excel, and Leader Excel to create a fully integrated approach to leadership, team, and organisational development.
Care Leads Leader Assist Tools
Icon Care Leads
Care Leads
Improve leadership capability across all levels to provide quality care
Leader Excel Leader Assist Tools
Icon Leader Excel
Leader Excel
Develop a leader’s impact on team performance, safety, and inclusion
Team Excel Program - Culture Tools
Icon Team Excel
Team Excel
Diagnose team performance and improve psychological safety

You asked, we answered

By identifying teams needing support and highlighting best practices, resources and programs can be focused on improving the consistency and quality of care delivery, directly impacting care recipients.

The tool assesses key dimensions of care quality relevant to aged care or disability practice standards and consumer expectations, based on feedback.

Didn’t find the answer you are looking for? Contact our support

Need help?

Book a call or submit a support request.